60-day money-back guarantee
60 days to try it. Refunded if it’s not right for you.
Wear it on your stairs, on your walks, for sport. If it does nothing for you, you have 60 days from delivery to tell us. One email is all it takes: full refund, no questions asked.
How it works
- Email us at help.support@mistglide.com within 60 days of delivery, with your order number.
- We reply within 1 working day with the return instructions.
- You send back the strap or straps. As soon as we receive them, we refund you in full, to the payment method used for your order.
At a glance
- Time limit
- 60 days from delivery
- What to do
- Send one email
- Reason needed
- None
- Refund
- In full, to your original payment method
- Return costs
- Covered by us, using the procedure sent by our support team
Damaged item or wrong order
Has your parcel arrived damaged or incomplete, or does it not match your order? Email us a photo with your order number: we will offer you a replacement or a refund.
When will I see the refund?
We start the refund as soon as we receive your return. How long it takes to appear on your account then depends on your bank or payment method.
Your legal rights still apply
These 60 days come on top of your consumer rights. In the European Union, you also have a 14-day right of withdrawal from delivery, without giving a reason. If you wish, you can use our withdrawal form.