Privacy
Privacy policy
This page explains how personal data may be collected, used, protected and retained when a customer visits the store, places an order, contacts support or uses Shopify checkout.
Scope of this policy
This privacy policy applies to the online store, the product pages, the cart, Shopify checkout, order processing, customer support messages and post-purchase communications connected with Mistglide Brush. It is written without publishing private company or personal identity details inside the theme. Where mandatory details must be provided to a customer, they may be supplied through checkout, order confirmations, invoices, customer service replies or legally required administrative records.
The store runs on Shopify infrastructure. Shopify and enabled payment, fraud-prevention, delivery, analytics and support providers may process information as independent controllers, processors or service providers depending on the service and applicable law.
Personal data that may be collected
The store may process the information needed to operate an ecommerce order: name, email address, phone number when supplied, billing address, delivery address, order number, purchased items, selected color, price, currency, payment status, fraud-screening status, delivery country, tracking events, return requests and customer support messages.
Technical information may also be processed when a visitor browses the store: IP address, approximate location, device type, browser, pages viewed, cart actions, language and country selection, cookie identifiers, consent preferences, session events, referral source and similar information used to keep the site secure and functioning.
Full payment card numbers are handled by payment providers in Shopify checkout. The theme does not store full card numbers. The store may receive payment confirmation, partial card information such as brand or last digits where provided by the payment processor, transaction status, risk signals and refund status.
Why the data is used
- To display the store, cart, localization, language selector, prices and checkout.
- To accept, verify, prepare, ship, track, refund and support orders.
- To respond to contact, privacy, withdrawal, delivery, return and refund requests.
- To prevent fraud, abusive checkout attempts, payment misuse, account misuse and security incidents.
- To comply with tax, accounting, consumer protection, product safety and legal record obligations.
- To measure store performance, improve page usability and understand non-sensitive conversion events where permitted.
- To send marketing only when a valid legal basis exists, such as consent or another basis allowed by applicable law.
Legal bases
Depending on the context, personal data may be processed because it is necessary to perform the sales contract, to take steps requested by the customer before purchase, to comply with legal obligations, to protect legitimate interests such as fraud prevention and customer support, or because the customer has consented to optional cookies, marketing or similar activities.
Where consent is the basis, the customer may withdraw it without affecting processing that already happened lawfully before withdrawal. Essential processing required for checkout, security, fraud prevention, accounting or delivery may continue when legally permitted or required.
Cookies, analytics and localization
Cookies and similar technologies may be used for essential store functions, including cart persistence, checkout, security, language and country selection, session management and fraud prevention. Optional analytics or advertising cookies depend on the tools enabled on the store and on the consent choices available to the customer.
The language and country selector may store or transmit selected country, language and currency information so that the storefront and checkout show the relevant market. If a customer changes market or language, Shopify may update the storefront URL, checkout context and localized display.
Sharing with service providers
Data may be shared with providers necessary to operate the store, including Shopify, payment processors, fraud-prevention tools, delivery carriers, fulfilment partners, email delivery tools, analytics services, customer support tools, hosting providers, tax or accounting tools and legal or compliance advisers when necessary. These recipients should process information only for the relevant service or legal purpose.
When a parcel is shipped, delivery information such as name, address, phone number if required, email if required and order reference may be transmitted to carriers or fulfilment partners so they can deliver, track and investigate the shipment.
International transfers
Because ecommerce services, Shopify infrastructure, payment providers and support systems may operate internationally, data may be processed outside the customer’s country. Where required, appropriate safeguards may be used, such as adequacy decisions, standard contractual clauses, provider data-processing terms or other lawful transfer mechanisms.
Retention
Order, payment, refund, tax and accounting records may be retained for the period required by law. Support messages may be retained as long as reasonably necessary to resolve the request, maintain service history, defend legal claims and prevent repeated fraud or abuse. Technical logs are generally kept for shorter security and troubleshooting periods unless an incident requires longer retention.
Marketing information is retained until consent is withdrawn, the customer unsubscribes, the data is no longer needed, or the law requires removal. Deleting data may not remove records that must be retained for mandatory accounting, tax, consumer-law, fraud-prevention or legal reasons.
Customer rights
Depending on the applicable law, customers may have rights to access, correction, deletion, restriction, portability, objection, withdrawal of consent and complaint to a competent authority. These rights are not absolute; for example, some order records may need to be retained to comply with legal obligations or resolve disputes.
Requests should be sent through the contact page. Include the order number and checkout email when the request concerns an order. The store may need to verify the requester’s identity before acting on a privacy request.
Security
The store uses Shopify-hosted checkout and standard ecommerce security measures. No method of transmission or storage can be guaranteed perfectly secure. Customers should use accurate contact details, keep email accounts secure and report suspicious order or payment messages promptly.
Updates
This policy may be updated when the store, service providers, legal requirements or operational practices change. The version displayed on the store applies from the date shown below.
Champ d’application
Cette politique explique comment les données personnelles peuvent être traitées lors de la visite de la boutique, de l’utilisation du panier, du passage en caisse Shopify, d’une commande, d’une demande de livraison, d’un retour, d’un remboursement ou d’un contact avec le support. Elle ne publie aucune identité personnelle ni information privée de société dans le thème.
Données concernées
La boutique peut traiter le nom, l’adresse e-mail, le téléphone lorsque fourni, les adresses de facturation et de livraison, le numéro de commande, les articles achetés, la couleur choisie, le montant, la devise, le statut du paiement, le pays de livraison, les informations de suivi, les demandes de retour et les messages envoyés au support.
Des données techniques peuvent également être traitées: adresse IP, appareil, navigateur, pages consultées, actions panier, langue, pays, devise, source de trafic, préférences de cookies et événements nécessaires au fonctionnement sécurisé du site.
Finalités et bases légales
Les données sont utilisées pour afficher la boutique, gérer le panier, traiter les commandes, livrer les colis, envoyer les confirmations, répondre aux demandes, prévenir la fraude, respecter les obligations fiscales et comptables, améliorer l’expérience client lorsque cela est permis et envoyer du marketing uniquement lorsqu’une base légale existe.
Selon le cas, le traitement peut être fondé sur l’exécution du contrat de vente, une obligation légale, l’intérêt légitime de sécurité et de support, ou le consentement pour les cookies non essentiels et certaines communications marketing.
Prestataires, conservation et droits
Les données peuvent être partagées avec Shopify, les prestataires de paiement, transporteurs, partenaires logistiques, outils de support, outils d’e-mail, analytics, hébergeurs et conseils nécessaires à l’exploitation de la boutique. Les données peuvent être traitées hors du pays du client avec des garanties appropriées lorsque la loi l’exige.
Les données de commande et de comptabilité sont conservées pendant la durée légalement requise. Les messages de support sont conservés le temps nécessaire au traitement de la demande et à la prévention des litiges. Selon la loi applicable, le client peut demander accès, rectification, suppression, limitation, portabilité, opposition ou retrait du consentement via la page contact.
Alcance
Esta política explica cómo pueden tratarse los datos personales cuando una persona visita la tienda, usa el carrito, compra mediante Shopify checkout, solicita ayuda, recibe un envío, inicia una devolución o pide un reembolso. No publica datos personales ni información privada de empresa dentro del tema.
Datos tratados
La tienda puede tratar nombre, correo electrónico, teléfono si se facilita, direcciones de facturación y entrega, número de pedido, productos comprados, color elegido, importe, divisa, estado de pago, país de entrega, seguimiento, solicitudes de devolución y mensajes de atención al cliente.
También pueden tratarse datos técnicos como IP, dispositivo, navegador, páginas vistas, acciones del carrito, idioma, país, moneda, cookies, consentimiento, origen de visita y eventos necesarios para seguridad y funcionamiento.
Finalidades
Los datos se usan para mostrar la tienda, mantener el carrito, procesar pedidos, preparar entregas, enviar comunicaciones de pedido, responder solicitudes, prevenir fraude, cumplir obligaciones fiscales y contables, mejorar la experiencia donde esté permitido y enviar marketing solo cuando exista una base legal válida.
Proveedores, conservación y derechos
Los datos pueden compartirse con Shopify, proveedores de pago, transportistas, socios logísticos, herramientas de soporte, correo, analítica, alojamiento y asesores cuando sea necesario. Algunos proveedores pueden tratar datos fuera del país del cliente con garantías apropiadas cuando la ley lo exige.
Los registros de pedido y contabilidad se conservan durante el plazo legal. Los mensajes de soporte se conservan el tiempo necesario para resolver solicitudes y defender derechos. Según la ley aplicable, el cliente puede solicitar acceso, rectificación, supresión, limitación, portabilidad, oposición o retirar consentimiento mediante la página de contacto.
Geltungsbereich
Diese Datenschutzerklärung beschreibt, wie personenbezogene Daten verarbeitet werden können, wenn Kundinnen und Kunden den Shop besuchen, den Warenkorb nutzen, über Shopify Checkout bestellen, Support kontaktieren, eine Lieferung erhalten, eine Rückgabe starten oder eine Erstattung anfragen. Im Theme werden keine privaten Unternehmens- oder Personendaten veröffentlicht.
Verarbeitete Daten
Verarbeitet werden können Name, E-Mail-Adresse, Telefonnummer, Rechnungs- und Lieferadresse, Bestellnummer, gekaufte Artikel, gewählte Farbe, Betrag, Währung, Zahlungsstatus, Lieferland, Trackingdaten, Rückgabeanfragen und Supportnachrichten.
Technische Daten wie IP-Adresse, Gerät, Browser, Seitenaufrufe, Warenkorbaktionen, Sprache, Land, Währung, Cookie- und Einwilligungsinformationen können für Sicherheit, Lokalisierung und Shopfunktion verarbeitet werden.
Zwecke und Rechtsgrundlagen
Die Daten werden verwendet, um den Shop anzuzeigen, Bestellungen auszuführen, Zahlungen zu bestätigen, Lieferungen und Rückgaben zu bearbeiten, Support zu leisten, Betrug zu verhindern, steuerliche und buchhalterische Pflichten zu erfüllen und optionale Analyse- oder Marketingfunktionen nur mit geeigneter Rechtsgrundlage zu betreiben.
Dienstleister, Aufbewahrung und Rechte
Daten können an Shopify, Zahlungsanbieter, Versanddienstleister, Fulfillment-Partner, Support-, E-Mail-, Analyse- und Hostingdienste sowie rechtliche oder steuerliche Berater übermittelt werden. Internationale Übermittlungen können mit geeigneten Garantien erfolgen.
Bestell- und Buchhaltungsdaten werden für gesetzliche Fristen gespeichert. Supportdaten werden gespeichert, solange dies zur Bearbeitung und Streitvermeidung erforderlich ist. Betroffene Personen können je nach Recht Auskunft, Berichtigung, Löschung, Einschränkung, Datenübertragbarkeit, Widerspruch oder Widerruf der Einwilligung über die Kontaktseite anfordern.
Ambito
Questa informativa descrive come possono essere trattati i dati personali quando un cliente visita il negozio, usa il carrello, acquista tramite Shopify checkout, contatta l’assistenza, riceve una spedizione, avvia un reso o richiede un rimborso. Non vengono pubblicati dati personali o aziendali privati nel tema.
Dati trattati
Il negozio può trattare nome, email, telefono se fornito, indirizzi di fatturazione e spedizione, numero d’ordine, articoli acquistati, colore scelto, importo, valuta, stato del pagamento, paese di consegna, tracking, richieste di reso e messaggi di assistenza.
Possono essere trattati anche dati tecnici come IP, dispositivo, browser, pagine visitate, azioni nel carrello, lingua, paese, valuta, cookie, consenso, provenienza della visita ed eventi necessari alla sicurezza e al funzionamento del sito.
Finalità, fornitori e diritti
I dati vengono usati per mostrare il negozio, gestire il carrello, elaborare ordini, spedire prodotti, inviare comunicazioni di servizio, rispondere alle richieste, prevenire frodi, rispettare obblighi fiscali e contabili e usare marketing o analytics solo quando consentito.
I dati possono essere condivisi con Shopify, provider di pagamento, corrieri, partner logistici, strumenti di assistenza, email, analytics, hosting e consulenti necessari. I dati d’ordine sono conservati per i termini di legge; i messaggi di assistenza per il tempo necessario. Il cliente può richiedere accesso, rettifica, cancellazione, limitazione, portabilità, opposizione o revoca del consenso tramite la pagina contatti.
Last updated: June 2026