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Información legal

Aviso legal

Website and store identification

This online store operates under the commercial name Mistglide.com and is operated by SOVEXION LLC. The store sells Mistglide products to customers located in supported checkout markets. The purpose of this legal notice is to identify the role of the website, explain how customers can contact support, and describe the main rules that apply to use of the storefront.

Customers who need order-specific information, legal correspondence handling or official transaction information can contact the store through the contact page and include the order number where relevant.

Publisher and contact route

The store publisher is responsible for the content displayed on the storefront, product pages, checkout-facing information, policy pages and customer communications sent in relation to purchases. For order support, product questions, returns, privacy requests, legal notices or accessibility issues, customers should use the contact page. Messages about an existing order should include the order number, checkout email, delivery country and a clear description of the request so the support team can identify the transaction.

Hosting and ecommerce infrastructure

The store uses third-party technical infrastructure and ecommerce services for hosting, checkout, localization, market configuration, order management and integrations with payment and delivery providers. Payment processing, fraud checks, tax display, market availability and checkout behavior can depend on the active store settings, third-party payment providers and the customer’s location.

Because these services are operated by third parties, temporary interruptions, maintenance windows, payment-provider declines, network errors or carrier API issues may occur. The store will make reasonable efforts to keep the storefront available and accurate, but uninterrupted availability cannot be guaranteed.

Products, prices and availability

The store makes reasonable efforts to display accurate product descriptions, images, prices, discounts, availability, delivery estimates and policy information. Minor differences can exist between product photos and the physical item because of lighting, screen calibration, manufacturing tolerances or packaging updates. Prices, discounts and availability can change without prior notice before an order is confirmed.

If an obvious pricing error, stock error or technical issue affects an order, the store may contact the customer to correct the issue, cancel the affected item or provide another lawful solution. Nothing in this notice limits mandatory consumer rights.

Intellectual property

All content displayed on the store, including the Mistglide name, product presentation, product images, copy, icons, illustrations, layout, graphics, video, page structure, code organization and visual identity, is protected by intellectual-property rules where applicable. Visitors may view the store for personal shopping and information purposes. Reproduction, extraction, republication, scraping, resale, reuse in competing ads or modification of store content is not allowed without permission unless applicable law expressly allows it.

Acceptable use

Visitors must not use the store in a way that harms the website, disrupts checkout, attempts unauthorized access, copies protected content at scale, submits fraudulent orders, abuses discounts, impersonates another person, attacks the infrastructure or interferes with other customers. The store may block suspicious traffic, cancel fraudulent orders, refuse abusive requests and preserve records needed to protect customers, payment providers and the storefront.

External links and third-party services

The store may include links or integrations involving third-party services such as payment providers, delivery providers, analytics tools, email tools, review widgets, social platforms or technical applications. These third parties operate under their own terms and privacy practices. The store is not responsible for third-party websites that are not controlled by the store.

Consumer information

Customer rights, returns, refunds, delivery and withdrawal rules are explained in the dedicated policy pages linked in the footer. Those pages are designed to work together with this legal notice. If a mandatory local consumer rule provides stronger protection than the wording shown on the store, the mandatory rule applies.

Last updated: June 2026